Tours & Trekking

• How do I pay for the tour? is a prepayment required?

• Down payments are processed via transfers using Wise, N26, or Revolut to our bank account—funds are received instantly.

• While some services on our website can be paid for on the day of the trip, most require advance payment (either partial or full). If you wish to pay for a tour on the day of the trip, please check the availability of this option with our manager via the online chat feature (located in the bottom-right corner of the website or within your personal account).

• The remaining balance is payable in Rupiah on the day of the trip, upon your arrival at the location. If you have any questions, please contact our booking manager via the online chat feature (located in the bottom-right corner of the website or within your personal account).

PT. Bukit Lawang Tour Trekking (bukitlawangtour.com) is an Indonesian travel company that has been operating since 2016, offering bookings for a variety of tours and excursions in Bukit Lawang, Tangkahan, Berastagi, and Lake Toba (North Sumatra). Over this period, the company has organized trips for more than 10,000 travelers, delivering excellent service.

Pick a tour, fill in your details and click "Book" — it takes a couple of minutes. If needed, a manager will get in touch using the contacts you provided. Once payment goes through, you'll receive a confirmation by email and in your account, where all the booking details are listed.

After the tour concludes, you will receive a WhatsApp message or email containing a link to leave a review. We sincerely hope to receive a great review after your trip.